We're At Your Service

The EnergyCAP team is fully operational and available to assist you. We offer a wide range of services to make sure your utility bill accounting and energy management processes continue without interruption. Let us know how we can help!

Bill CAPture

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Utility Bill Processing
Spending too much time on data entry, bill template and rate changes, or other challenges? Falling behind? Let EnergyCAP’s team of experienced utility bill professionals acquire and import your utility bills for you, so you can focus on higher-value tasks.

Account Management
The Bill CAPture service doesn’t stop with data entry. Trust your assigned Bill CAPture representative to review and resolve billing issues to keep the bill processing workflow moving. Additionally, we can manage Chargeback bill creation and workflow processes.

Bill Payment
Make it a turnkey solution and avoid late fees. Let our Bill CAPture team complete the utility bill workflow by submitting payments to utility vendors on your behalf.

User Training

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Online Training
Get your team up-to-speed with convenient online training. Sessions are typically delivered in a one-hour segments via a live online format, such as GoToMeeting or similar application; up to 25 attendees.

Recorded Training Seminars (Coming in August 2020)
Train when it’s convenient and at your own pace. Select from four subject areas, starting with “Mastery of EnergyCAP Fundamentals,” and progressing to accounting-, energy management-, and chargebacks-focused seminars. Each seminar includes the opportunity to earn an EnergyCAP user certification.

On-Site Training
Receive personalized and undivided attention of an experienced EnergyCAP trainer. Schedule a one- or two-day (six hours/day) customized EnergyCAP user training session to be held at your facility; no limit on number of attendees.

Customer Success Services

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You don’t have to go it alone. Our experienced Customer Success team is here to support you through a broad inventory of consulting, planning, and management services, including assistance with your upgrade to EnergyCAP Version 7.

We’ll consult with you and your team members to identify and quickly overcome any gaps related to your EnergyCAP-centered program. Our consultation can be a holistic review of your utility bill accounting or energy management program or focus on a specific need. Either way, we’ll provide the assistance— project scoping & management, software retro-commissioning, management transition, etc.—you need to meet your goals.

Database Hosting Services

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There are limitations and costs to hosting your EnergyCAP database on-premises. Let us host your database, and you’ll receive the following:

  • Uninterrupted access to your EnergyCAP database, even when working remotely
  • EnergyCAP upgrades immediately upon release
  • More efficient support
  • Increased data security and redundancy
  • Support of hosted EnergyCAP automation processes
  • More!

We offer multiple hosting service options to meet your specific security and data storage requirements—Basic, Advanced, and Optimum.

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